Article

Maximize Success & Drive Lasting Customer Relationships with Effective Lead Management

Successfully managing leads is the cornerstone of a sound dealership experience. A lead represents the first "real" touchpoint a car shopper has with your dealership, offering a glimpse into the quality of service. In today's fast-paced digital world, where consumers initiate contact online well before visiting a dealership, rapid response, maintaining engagement, and equipping your

Maximize Success & Drive Lasting Customer Relationships with Effective Lead Management Read More »

Engage & Attract Even More Car Buyers with Quality Video

The surge in online video consumption has effectively shifted to the car shopping experience. For Canadian car shoppers, watching online videos has become one of the top online information sources that influence their purchase decision, with 77% of used car buyers and 79% for new car purchasers citing the impact video has on their decision-making

Engage & Attract Even More Car Buyers with Quality Video Read More »

Interest-in-purchasing-a-vehicle-online

Combating Economic Impacts on the 2023 Car Shopper Journey

As the car shopping journey continues to be impacted by various economic factors, being informed of these dynamics is essential to addressing consumer needs and offering timely support across the various stages of the purchase process. By understanding the factors that impact car purchasing decisions, you can adapt your strategy to reach even more prospects

Combating Economic Impacts on the 2023 Car Shopper Journey Read More »

consumer-finance-social-chart-01

Overcoming Car Buyer Hesitancy in a Period of High Prices & Increased Interest Rates

Canadian car shopper confidence has been increasing steadily, with purchase intentions continuing to rise since last year. But the car shopping journey and purchase process can still present certain challenges for buyers, and dealership operators who have an acute understanding of the drivers behind consumer hesitancy, will be well-equipped to help shoppers navigate purchase and

Overcoming Car Buyer Hesitancy in a Period of High Prices & Increased Interest Rates Read More »

Reasons for Considering to buy an EV

Electric Vehicles: How “Plugged In” Are Car Shoppers in 2023?

Despite most automakers now offering electric vehicles (EVs) and governments rolling out plans to mandate the sale of EVs, consumer research shows that car shopper interest in EVs is still strong, but it appears to be softening. If you’re a dealership looking to attract buyers and increase your EV sales, we recommend a shift in

Electric Vehicles: How “Plugged In” Are Car Shoppers in 2023? Read More »

First Time Buyers Information Sources Used

Everything You Need to Know About the First Time Car Buyer

Car buyers divide neatly into two camps: those who have purchased before and those who have not (yet). Both groups are looking for the right vehicle at an attractive price, but the experienced car buyer and the first-time car buyer can have completely different ways of approaching their path to purchase. By understanding the nuances

Everything You Need to Know About the First Time Car Buyer Read More »